Accessibility at TD

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Sustainability TD Ready Commitment TD Sponsorships

Diversity & Inclusion at TD

See all Diversity and Inclusion Indigenous communities 2SLGTBQ+ People with disabilities Black experience Celebrating women

Get to know us

Who we are Our people Corporate profile Corporate citizenship Environmental, Social and Governance (ESG) Investor relations Awards News and Economics For Investors Customer Care Country: Canada Canada Selected United States Language: English English Selected Français Accessibility is at the heart of everything we do\r\n"}}" id="text-7fb2f4889f" class="cmp-text"> Accessibility is at the heart of everything we do It’s part of what drives us—creating an accessible experience that empowers all.

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It’s part of what drives us—creating an accessible experience that empowers all.

Accessibility at TD\r\n"}}" id="text-8a2c885aef" class="cmp-text"> Accessibility at TD We're dedicated to creating an inclusive banking experience. Discover how we're making our products and services more accessible.

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We're dedicated to creating an inclusive banking experience. Discover how we're making our products and services more accessible.

Ways to bank Plan and progress Our stories Share feedback Ways to bank\r\n"}}" id="s1" class="cmp-text"> Ways to bank From the branch, ATM, on the phone or online, we want your experience to be seamless.

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From the branch, ATM, on the phone or online, we want your experience to be seamless.

At a branch or ATM Our retrofitted branches give you access to these accessibility features:

\r\n\r\nDedicated parking spaces\r\nAutomatic doors\r\nWheelchair access teller stations and vaults\r\nTablets with real-time, Video Remote Interpreting (VRI) in American Sign Language (ASL)\r\nAdjustable touchscreen and audible instructions at ATMs – explore more features\r\n\r\n

We're adding these features in all branches where possible. Check with your local branch for availability.    

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Find a TD branch or an ATM near you or book an appointment.

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Our retrofitted branches give you access to these accessibility features:

Dedicated parking spaces Automatic doors Wheelchair access teller stations and vaults Tablets with real-time, Video Remote Interpreting (VRI) in American Sign Language (ASL) Adjustable touchscreen and audible instructions at ATMs – explore more features

We're adding these features in all branches where possible. Check with your local branch for availability.    

Find a TD branch or an ATM near you or book an appointment.

On the phone To complete some banking transactions, call us:

\n\n1-844-229-0787 to use Relay calls or Video Relay Service (VRS) .\n1-800-361-1180 to use Teletypewriter (TTY), which lets you talk to an operator using your TTY device.\n\n"}}" id="text-e62adc357b" class="cmp-text">

To complete some banking transactions, call us:

1-844-229-0787 to use Relay calls or Video Relay Service (VRS) . 1-800-361-1180 to use Teletypewriter (TTY), which lets you talk to an operator using your TTY device. Online We follow Web Content Accessibility Guidelines (WCAG) and use Level AA as our benchmark. Some features you'll notice on our new websites:

\r\n\r\nCompatible with most assistive technology\r\nEasy keyboard navigation\r\nPlain language, video captions, and transcripts\r\n\r\n"}}" id="text-04f1406f59" class="cmp-text">

We follow Web Content Accessibility Guidelines (WCAG) and use Level AA as our benchmark. Some features you'll notice on our new websites:

Compatible with most assistive technology Easy keyboard navigation Plain language, video captions, and transcripts Explore RDSP and alternate document formats\r\n"}}" id="s1" class="cmp-text"> Explore RDSP and alternate document formats

Registered Disability Savings Plan (RDSP)

Open an RDSP to help individuals who are eligible for the disability tax credit to save for the future.

Learn how an RDSP works

Request alternate formats

Alternate formats like Braille, large print, or accessible digital documents are available. Call us or visit a TD branch to let us know your preference.

1-800-831-1158 1-800-831-1158 Enhance your online experience\r\n"}}" id="text-6eb49860c7" class="cmp-text"> Enhance your online experience For a more personalized accessibility experience on any website, use the TD Accessibility Adapter developed through the TD Invent approach and available at no cost via the Chrome Web Store.

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For a more personalized accessibility experience on any website, use the TD Accessibility Adapter developed through the TD Invent approach and available at no cost via the Chrome Web Store.

Plan and progress\r\n"}}" id="s2" class="cmp-text"> Plan and progress Our Accessibility Plan reflects our ongoing commitment to finding and removing barriers so everyone can use our products and services with ease. Our Progress Report highlights our achievements and where we are in this effort. Additional formats of the Accessibility Plan are available upon request, contact us through any of the options listed in the Accessibility Feedback section (below).

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Our Accessibility Plan reflects our ongoing commitment to finding and removing barriers so everyone can use our products and services with ease. Our Progress Report highlights our achievements and where we are in this effort. Additional formats of the Accessibility Plan are available upon request, contact us through any of the options listed in the Accessibility Feedback section (below).

2026 Accessibility Plan\r\n"}}" id="text-0a511807bd" class="cmp-text"> 2026 Accessibility Plan Standard print\r\n"}}" id="text-507f3871d0" class="cmp-text"> Standard print Large print\r\n"}}" id="text-ce946fa48f" class="cmp-text"> Large print Audio\r\n"}}" id="text-ddeb001410" class="cmp-text"> Audio Executive Summary in ASL\n"}}" id="text-bef95573cf" class="cmp-text"> Executive Summary in ASL Past Accessibility Reports

Standard print

Large print

Audio

Executive Progress Summary in ASL

2025 Accessibility Progress Report

View standard print

View large print

Open audio

View Executive Progress Summary in ASL

2024 Accessibility Progress Report

View standard print

View large print

Open audio

View Executive Progress Summary in ASL

2023 Accessibility Plan

View standard print

View large print

Open audio

View Executive Summary in ASL

Our stories\r\n"}}" id="s3" class="cmp-text"> Our stories Inspirational stories on how an inclusive workplace sparks innovation and community.

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Inspirational stories on how an inclusive workplace sparks innovation and community.

How the TD Accessibility Adapter works

The TD Accessibility Adapter personalizes the browsing experience for people with a wide range of accessibility preferences.  Explore how TD is innovating with purpose.

Read the full story how the TD Accessibility Adapter works Read the full story

How experiences shape digital products

Meet Brian Moore, our go-to expert in digital accessibility! Get ready to be inspired by his dedication about making the digital world accessible for everyone.

Read the full story how experiences shape digital products Read the full story How Lovepreet managed mental health at work

Growing up, seeking help for mental health wasn’t normalized in Lovepreet Singh's family or community. Discover how a supportive work environment changed a life.

Read the full story how Lovepreet managed mental health at work Read the full story Together, we are stronger\r\n"}}" id="text-54742c1d4a" class="cmp-text"> Together, we are stronger At TD, colleagues with disabilities bring their unique perspectives and talents to a space where they feel valued, included, and free to be themselves.

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At TD, colleagues with disabilities bring their unique perspectives and talents to a space where they feel valued, included, and free to be themselves.

Build a meaningful career with us\r\n"}}" id="text-3af0de01dd" class="cmp-text"> Build a meaningful career with us Make a difference every day, join our diverse team and be part of a supportive environment where your skills and ideas matter. Together, we can create a positive impact.

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Make a difference every day, join our diverse team and be part of a supportive environment where your skills and ideas matter. Together, we can create a positive impact.

Explore opportunities Share feedback\r\n"}}" id="s4" class="cmp-text"> Share feedback We’d love to hear about your experience with us. Let us know if there is something we’re doing well or need to improve about accessibility. Your voice matters. Help us make TD inclusive for all.

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We’d love to hear about your experience with us. Let us know if there is something we’re doing well or need to improve about accessibility. Your voice matters. Help us make TD inclusive for all.

Send an email

Email us at accessibility@td.com. Don't include personal data like account details, etc., or screenshots of it.

Call us

Relay calls and VRS: 1-844-229-0787
TTY: 1-800-361-1180
Voice message: 1-833-316-3554

Message us via EasyWeb

Log in to EasyWeb and use the messaging icon on either your Chequing, Savings or Credit Card pages.

Send a letter

Accessibility at TD
Accessibility Office
P.O. Box 1, Toronto-Dominion Centre
Toronto, Ontario
M5K 1A2

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TD Bank Tower – Corporate Office
66 Wellington Street West, Toronto, ON M5K 1A2

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Relay calls – an operator converts speech to text and text to speech to help people who are deaf or hard of hearing communicate.

VRS – an operator provides interpretation for people who use sign language to communicate.

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